Knowledgebase
Setting up your DSL kit
Posted by Mark Vandepol on 06 May 2011 02:29 PM

If you require specific instructions, please contact Support at 613-547-6939, 613-507-9000 or 613-273-6939, option 2.

With your DSL kit, you have received:

  • DSL modem
  • Power supply
  • Ethernet cable
  • Telephone cord
  • Two line filters (either one-piece, or two-piece with included phone cord)

You must have a line filter on each telephone, and any other device that plugs into the phone jacks in your home EXCEPT FOR THE DSL MODEM. This includes fax machines, answering machines, alarm systems, panic buttons, etc. If you have received the one-piece filters, plug the phone cord end into a phone jack, and plug your telephone into the jack in the filter. If you have received the two-piece filters (one filter and one phone cord), plug the phone cord into the jack marked "line", and the other end into the wall jack. Plug your phone into the filter jack marked "phone".

Here's how you plug it all in:

  • Run the ethernet cable from the jack at the back of the DSL modem to the jack in the network card in your computer. The ethernet cable looks like a thick phone cord, and will only fit into one jack on the back of the modem. If it fits, it's in the right jack. The jack on the back of your computer will look like a large phone jack, and will usually have a small light or two beside it.
  • Run the phone cord from the back of the DSL modem to a phone jack. Make sure you plug the phone cord into the right jack in the DSL modem, as it will fit into the wrong jack. It's best to plug in the ethernet cable first, so the one left over will be the phone jack. Make sure there are no filters in the path from the DSL modem to the phone jack. Also, try to avoid long extension cords. If you absolutely have to run a long cable, instead purchase a long ethernet cable and keep the phone cord short.
  • Plug the power adapter into the back of the modem, and its other end into an electrical outlet. The power cord will only fit properly in one jack, so this one is hard to mix up.
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