Knowledgebase
Connect but No WWW or Email Access
Posted by Clarke M on 03 April 2006 07:20 PM
This does NOT apply to the computer you are currently using to access this forum, but it could happen to you or perhaps you know of another computer that connects OK but then refuses to get email or display any web pages, If this is the case, you have come to the right place.

TCP/IP : A foreign language spoken by internet devices

This is the language spoken by computers on the internet and when your computer looses the ability to converse in this dialect you may remain connected for ever but no webpages or email will be communicated.
Sure you may be able to display a web page if it is saved as a file on your harddrive but when you try refreshing the page, you get the 'this page cannot be displayed.' message.

Sometimes it is only partly broken:

TCP/IP uses 'ports' which are a bit like channels on your TV and sometimes the ports for email (25 & 110) are working but the port for webpages (80) is broken.

Here is my checklist:
* Are both email and web affected?
* Is the browser set to use a proxy server or to auto detect one?
* Any Firewall software installed?
* Do you have your Windows CD?

# Proxy servers can be very usefull but lets test it without one.
# Uninstall the firewall to see if that helps.
# Windows 98 & Windows ME: Control panel - Network; remove every trace of TCP/IP, restart computer and then add it in again.
# Windows XP:
First check to see if the XP Firewall is active.

To reset TCP/IP: Click start - run; enter 'cmd' press enter. A dark window with light lettering should appear. This is the command prompt and here is the command:

netsh int ip reset reset.log

For more on Windows XP and TCP/IP visit Microsoft at:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;314067#1
(585 vote(s))
This article was helpful
This article was not helpful

Comments (0)
Help Desk Software by Kayako Fusion