Knowledgebase
Problems Connecting Using a Router
Posted by Clarke M on 28 March 2006 06:33 PM
If you find you are having trouble getting around on the net and you are using a router there can be a couple of things that could be going wrong. Most of the time the solution is simple.

Here are the steps for the simple solution:

Unplug your DSL modems power cable.

Unplug your Routers power cable.

Wait 10 seconds.

Plug your modem back in. Wait a minute or two.

Ensure your modem is in sync. Here is how to check for the models WTC Communications issues:

D-Link:
ADSL Link light should be solid.

SpeedStream:
All four lights should be green.

OvisLink:
The PWR and SYN light should be green. The SYS light should flash.

Alcatel:
The PWR and Line Sync lights should be green.

Elastic Hump Back:
The Lightning Bolt and Network Fork lights should be green.

Once you have confirmed the modem is in sync, plug your router back in and wait a moment or so.

This should fix the problem! If it doesn't however, you may need to check your routers settings and maybe contact the router vendor's tech support line.

- Jason
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