Knowledgebase
Unable to Connect
Posted by Mark Vandepol on 26 January 2016 04:44 PM

If you are unable to connect to the Internet. Please try the following

1. Stage Power Cycle (unplug the power cable to both the modem and router for 1-2 minutes. Plug in modem first, after 1-2 minutes plug in router)
2. If connecting by Wi-Fi, try connecting to router via Ethernet cable.
3. Try a direct connection if possible to test connectivity. (From modem directly to computer)
4. Test with another Ethernet cable if possible.

If you are still having problems resolving your issue, you can contact Technical support for further assistance.

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