Connected but unable to Surf
Posted by Mark Vandepol on 26 January 2016 04:41 PM
You are connected to the Internet but unable to Surf:

1. Restart your computer.
2. Stage Power Cycle (unplug the power cable to both the modem and router for 1-2 minutes. Plug in modem first, after 1-2 minutes plug in router)
3. Test with another device and see if the same issue exists.
4. Try a direct connection if possible to test connectivity (From modem directly to computer)

If you are still having problems resolving your issue, you can contact Technical support for further assistance.
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