Knowledgebase
How to Run a SpeedTest
Posted by Mark Vandepol on 26 January 2016 11:12 AM

Often when troubleshooting slow connection speeds, you'll be asked to perform a speed test.

Please keep in mind that wired connections to a router or modem will be faster than wireless speeds.

Using a computer with a wired connection will give you the more accurate result.  

To do this, you'll need to open your default web browser and navigate to the website www.speedtest.net.

Once this page loads, you should be able to see a map of the world, a green button labeled as "Begin Test" and a green triangle. You'll want to move your cursor over the triangle and select the Kingston, ON, Hosted by: WTC Communications box and left click.

This will take roughly a minute to complete. When finished, you will be presented with three numbers, Ping, Download Speed and Upload speed.

Connection speeds are measured in megabits per second (Mbps).

 Ping, the smaller the number, the faster a response you're seeing from our servers.

Download Speed will give you an idea of "Mbps" or megabits per second, this should be relatively close to the plan that your account is based on, and these speeds can be anywhere up to your advertised speed.

Upload Speed will also be in "Mbps" and should be anywhere up to your advertised speed for your existing plan.

Packet Loss this is exactly what it sounds like - the number of packets travelling across a computer network that fail to reach their destination. Packet loss can cause jitter with streaming technologies, resulting in inconsistent performance.

 

Run this test three times and record each result to give your WTC(Internet service provider) an accurate representation of your current speeds.

Interpreting Speed Test Results

 

Ok, so now you have some numbers and assessments from the Speed Test application. Here are the basics of how your internet connection speed was tested and what the download/upload numbers mean.


What speed should I have?

 

If the Speedtest shows your connection is working to what you are paying for then great, but if you're still not happy with your computer's performance, you have a number of options:

Check your home network to make sure it is operating properly.

Your computer may need a little TLC. Ensure your antivirus and other software are up to date and you should run a full scan to determine any problems that could cause speed issues.



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