Why am I getting the same messages over and over?
Posted by Mark Vandepol on 06 May 2011 03:23 PM

There are a few reasons why this will happen. Here are the possible reasons, and what you can do to fix it:

  • Your email program is set to leave mail on server. This is against our terms and conditions, and if your mail program is set to do this, our server will "push" all of your mail at you every time. If you are unsure how to check this setting, please let us know what you use for an email program and we will let you know how to fix it
  • You are using Outlook 2002. There is a bug in this software that will do this. The fix is to upgrade MS Office to service pack 3.
  • You are using software on your computer that acts as a "spam killer". Software like this leaves messages on server and you will experience the same result as leaving mail on the server
  • You have a large message that is bottlenecking mail transfer. If a message gets "stuck" and does not complete the download, your email program will keep starting over.
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