Can't connect to mail server: timeout, error 0x800ccc0D, 0x800ccc0E, etc
Posted by Mark Vandepol on 06 May 2011 03:20 PM
  • Make sure you are connected to the Internet
  • Check your account using webmail on your WTC or Smarthost account to see if you have a large file that is bottlenecking the transfer. If so, you can delete the email from the server before trying the download again.
  • Disable your firewall for troubleshooting purposes.
  • If you are using virus scanning software, try with the email scanning disabled. Virus scanners (especially Norton) can often slow down email transfer to the point that it becomes almost useless. Make sure that you leave the software's auto-protect feature on, however. If this solves the problem, see if the virus software has any new updates. Sometimes an update is released that is flawed, and it will block the transfer of email. A fixed update is usually released within a few days.
  • Make sure you are using the correct mail server
  • Restart the computer and try again
  • Recreate your email account in your mail program
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