There is static on my phone line
Posted by Mark Vandepol on 06 May 2011 03:17 PM

 

When your DSL service is provisioned, the phone provider adds a signal to your line. This signal can sometimes cause a high-pitched noise in the background when your modem is plugged in and powered on. This noise is normally muted or greatly reduced by the filters, but in certain cases the noise remains. Here are some things to try before contacting the phone company:

  • Determine if the problem is just on one phone, or if it's on all phones. If just one phone, try a different filter on the offending phone. If a filter swap makes a difference, it is probable that the filter you are using on that phone is faulty. Bring it back to us for replacement
  • Make sure all phones are filtered
  • Try different phone cords

If the problem remains, contact WTC Support department at 613-507-9000.

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