Knowledgebase: Troubleshooting - DSL
Why do I keep losing my connection?
Posted by Mark Vandepol on 06 May 2011 03:07 PM

There are two types of disconnections with DSL:

  • Modem loses sync
  • Modem does not lose sync

If the modem is losing sync when you disconnect, here are some troubleshooting steps to follow:

  • Make sure there is no filter in the path from the DSL modem to the phone jack
  • Make sure all other phones, answering machines, fax machines, alarm systems, etc. are filtered
  • Try to avoid using long telephone extension cords (use a long network cable instead if you have to)
  • If your phone cord runs through a power bar, try bypassing it. Power bars can reduce signal strength.
  • Try a different phone cord from the DSL modem to the phone jack
  • If you are still losing sync, contact Support

If the modem is not losing sync when you are dumped offline, it is quite commonly a resource proplem on your computer. However, try the above steps first just to be sure. Resource problems are often caused by spyware and older computers, and also poorly written operating systems like Windows ME that mismanage the computer's resources. Contact support for ideas about how to free up system resources for a more solid connection. Support can also find out your line quality to see if the problem may be with Bell's phone lines or with internal wiring.

(2 vote(s))
This article was helpful
This article was not helpful

Comments (0)
Help Desk Software by Kayako Fusion