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Why do I get error 678 in Windows XP?
Posted by Mark Vandepol on 06 May 2011 03:05 PM

 

Wired magazine has called Error 678 "the 666 of DSL users". It is sometimes easy to solve, but there are certain cases that have no resolution except to use a router, or even re-install Windows XP.

Here are troubleshooting steps to try first:

  • If you are using Windows XP, Vista try a TCP/IP reset. This can be done like so:
    • Click START
    • Click run
    • Type the following in the box: netsh int ip reset reset.log
    • Click OK
    • You will notice a box pop up for a couple of seconds, then vanish. Restart your computer and try again.
Recreate your connection
  • Make sure the modem has sync (look for the light labeled line sync, SYN, or ADSL link)
  • Make sure the modem is connected to the computer properly
  • Try powering down both the computer and modem for a minute or two.
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