I can connect, but I can't surf
Posted by Mark Vandepol on 06 May 2011 03:03 PM

There are a couple of common reasons for this problem:

  • Malware (aka spyware, adware) has now become the number one reason for DSL surfing problems. DSL users are much more likely to have music sharing software than a dial-up user, and thus much more likely to be infected with the spyware that is included with most music sharing software. For instance: if you are using Kazaa, you have agreed to be infected with: Gator, Cydoor, Altnet, P2P Networking, MyBar Search Toolbar, and a particularly nasty one called NewDotNet - which if removed improperly, it renders the internet connection totally unusable. Uninstall Kazaa and clean your computer with Spybot Search & Destroy and Ad-Aware. This software will catch most spyware, but there are some particularly tricky ones that require a tech to remove.
  • Internet Explorer might be looking for proxy settings. This can cause surfing to be slow or impossible. Here is how to find out of Internet Explorer is not configured properly in this way:
    • Open Internet Explorer
    • Click Tools
    • Click Internet Options
    • Click the Connections tab
    • Click LAN Setting
    • Make sure automatically detect settings is not checked.
    • Click OK, then OK again
  • Your firewall is interfering with your browser and other internet programs. If you have installed a third-party firewall, try disabling it for troubleshooting purposes. If this solves the problem, then you should consult your firewall's documentation to find out how to remove programs (such as your browser) from your firewall's block list. If you are using Windows XP, check the following:
    • Click START
    • Click control panel (or settings | control panel if in classic mode)
    • Go into network connections (or network and internet connections | network connections if in category view)
    • Right-click on your Internet Kingston connection and go to properties
    • Click the advanced tab
    • Turn off the Windows Firewall
    • Click OK
  • If you are using Windows XP, Vista  try a TCP/IP reset. This can be done like so:
    • Click START
    • Click run
    • Type the following in the box: netsh int ip reset reset.log
    • Click OK
    • You will notice a box pop up for a couple of seconds, then vanish. Restart your computer and try again.
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